Frequently Asked Questions

Wifi

Is there wifi at the lodge?
There is a wifi hotspots at the reception which can be used free of charge.

Due to the remote location of the lodge, the connection stability may vary. Normally, the connection is good enough for e-mail, WhatsApp and social media. Services that require a lot of data (like video streaming) are not possible.

Parking area

How is the parking area?
We have our own parking area inside the lodge’s premises. Your vehicle(s) can be parked here free of charge.

Prices Room

What are the prices for the rooms?
The prices of the lodge can be founded when booking at our reservation office, Resdest or at our booking page. The prices of the rooms vary depending on the type of room, Camelthorn or Oasis.

When booking, a choice can be made between Dinner, Bed & Breakfast or Full-board.

Children

What are the prices for children?
Room prices
• Children until the age of 5 are free off charge.
• Children between the age of 6 and 12 will be charged half price.
The extra beds will be placed in the room.
There is a maximum of 4 persons per room, with a maximum of two adults.

Activities / excursions
When children take a seat, the standard prices apply.

Difference DBB or Full board

What is the difference between Dinner, Bed & Breakfast (DBB) or Full-board?
Full Board is DBB (Dinner, Bed & Breakfast) including lunch. For both options, drinks are not included.

Booking Spa treatments

How do I book spa treatments?
Spa treatments can only be booked at the reception during your stay. A Pricelist is shown at the desk of the reception, in the rooms and at the spa.

Booking in advance is only required for big groups (10+ persons) at our travel agent via Resdest, or by contacting Resdest direct: divava@resdest.com

Booking Activities / Excursions

How do I book activities / excursions?
Activities can be booked during your stay and before hand at our reservation office, Resdest by email divava@resdest.com or at our booking page.

To ensure availability, we recommend to book game drives in advance.

Pets

Are pets allowed?
Pets are not allowed.

Laundry

Is there a laundry service?
There is a laundry bag in the room. The clean clothes are returned the next day. The prices for each piece of clothes can be found on the laundry form.

Check-in and Check-out times

What are the check-in and checkout times?
Check-in: 14:00 – 18:00
Checkout: 09:00 – 10:00

If you need to check-in later, of checkout earlier, please let us know in advance.